Product information
Jochem.ai is a knowledge retrieval and management tool designed to streamline customer support and internal operations. It integrates with popular team collaboration tools like Slack and Microsoft Teams, allowing users to ask questions and receive fast, accurate answers. The platform is designed to learn from each interaction, improving its ability to provide relevant information over time.
One of the key features of Jochem.ai is its ability to handle customer support inquiries. If the platform is unable to provide an answer, it escalates the query to a senior agent. This process not only ensures that customers receive the help they need, but also allows Jochem.ai to learn from these escalations and improve its knowledge base. The platform also includes a feature for managing escalation logs.
Jochem.ai also provides operational insights through its platform. Users can gain insights into time saved, hot topics, and more. The platform is designed to transform incidents into learning opportunities, suggesting new and conflicting content and automatically updating the existing knowledge base.
Setting up Jochem.ai involves connecting the platform to your company apps and knowledge sources via a simple plugin. Through the platform, users can easily set up the permissions for Jochem.ai users. The platform is designed to enhance, not replace, your current tools, providing your employees with additional capabilities to improve their productivity and efficiency.
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Added on Oct 10, 2023, last updated on Nov 8, 2023
