Doks AI

Product information

Doks.ai is an AI-powered chatbot designed to provide self-service options to website visitors, reducing the need for support tickets and direct contact with support teams. The chatbot can be trained on various data sources, including a website, knowledgebase articles, HelpDesk tickets, and other resources. This allows the chatbot to provide precise and effective assistance to customers.

The chatbot also has the capability to convert and qualify leads. It can be seamlessly integrated with human support, allowing users to book a demo call or create a support ticket within the chat window. There are multiple form templates available for this purpose, including a Lead Generation Template, Create HelpDesk Tickets, Sales Lead Form, Offline Form Template, Book a Demo, and Contact Us Form.

Doks.ai also offers customization options to match the chatbot interface with the brand's identity. This includes multiple chatbot design themes and the ability to match brand colors. The chatbot can be implemented wherever the users are, with options to embed as a floating button or a custom trigger button. The chatbot environment includes features such as markdown support, fine-tune prompt, connect multiple URLs, embed as chatbot, customize UI, GitBook, track usage, and light/dark theme.

The chatbot is designed to reduce support ticket volume by addressing user questions in real time. It is powered by ChatGPT, a language processing model that can understand natural language queries and provide accurate answers quickly. The chatbot can be trained on text-based content, and the look and feel of the chatbot can be customized to match the brand's identity. Doks.ai also offers a white-label option for customers who want to embed the chatbot on their website without displaying the Doks branding.