Chaindesk

Product information

Chaindesk is an AI-driven customer support tool that offers an autonomous agent to resolve customer support tickets. The AI is trained on your data, ensuring accurate and relevant responses to customer queries. It also features a seamless human handoff, allowing complex issues to be redirected to your human support team. The AI agent can be set up in minutes and is trusted by over 10,000 companies.

The AI agent offers a productivity boost by cutting down on support inquiries and handling routine queries. This allows your support team to focus on more complex, high-priority tasks. It also enhances customer satisfaction by resolving minor concerns before they reach your human agents. The AI agent is powered by GPT-4 and is available 24/7/365 to answer customer questions.

• Tailored to Your Business: The AI is trained on your data and can load data from any source. It is multilingual and can handle translations in over 100 languages. Every response is backed by sources extracted from the uploaded document.
• Smart Human Handoff: The AI intuitively redirects complex issues to your human support team. It sends a comprehensive summary of the interaction to your support personnel, enabling them to pick up right where the AI left off.
• Generate Leads: The AI agent can identify and nurture potential leads.
• Review and Improve Your AI: Customers can rate the answers provided by the AI, allowing you to identify areas for improvement. You can review your AI's performance and iteratively train it to meet your support objectives.
• Omnichannel: The AI agent seamlessly integrates across multiple communication platforms, providing a consistent and efficient support experience.
• More than a FAQ Chatbot: Unlike standard chatbots, the AI-driven agent understands the nuanced needs of your customers and can tackle complex queries.
• GDPR Compliant: All servers and databases are located in Europe. All data is encrypted at rest and in transit. Your data is only used to train your AI and is never shared with third parties.