Product information
Sapling is a language model copilot designed specifically for customer-facing teams to enable faster and higher quality responses to customer inquiries. Key capabilities include:
- Real-time response suggestions: Sapling sits on top of existing CRM and messaging platforms to provide autocomplete and pre-written response suggestions to sales, support and success teams as they compose messages to customers.
- Conversational analytics: Insights into recurring issues, trends and metrics help managers identify coaching opportunities and improve team performance over time.
- Knowledge sharing: A central library for best practice responses and templates ensures consistency and compliance across the organization.
- Compatibility: Integrates seamlessly with popular platforms like Salesforce, Zendesk, Amazon Connect and Twilio Flex.
- Improved efficiency: By suggesting responses and reducing repetitive tasks, Sapling allows teams to respond to more inquiries in less time.
- Increased satisfaction: Faster, higher quality and more personalized responses improve customer satisfaction.
Key benefits reported by customers include 39% faster response times, 8% higher CSAT scores and over 20 hours saved per agent each week. Sapling aims to streamline customer conversations for sales, support and success teams of all sizes to drive efficiency, consistency and revenue growth.
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Added on Dec 20, 2023, last updated on Dec 20, 2023
