Product information
CallZen is a service that uses AI to provide insights from customer conversations across various channels such as calls, chats, and meetings. It aims to enhance business efficiency by transcribing and summarizing conversations, tracking key moments, scoring calls and chats, and collecting and tracking customer feedback. The service also allows for monitoring of customer to partner conversations and automated quality management.
Key features of CallZen include:
- Transcribe & Summarize Conversations: The service uses a multilingual AI engine to transcribe and summarize calls in multiple languages and dialects.
- Track Key Moments: CallZen allows users to track every part of customer conversations, including complaints, queries, and feedback.
- Score Calls & Chats with AI: Users can configure their own business parameters to score agent conversations with customers.
- Collect & Track Customer Feedback: The service enables tracking and reporting of valuable customer feedback, including product suggestions and complaints.
Additional features include agent performance monitoring, validation of agent actions on the CRM, custom reporting and analytics on conversations, AI-assisted pitches, AI coaching, and automated smart insights. CallZen aims to reduce manual audits, increase sales conversions, assure compliance, and reduce agent violations.
CallZen can be used across various business areas such as sales, customer experience, compliance, and agent coaching. It aims to increase sales conversion and revenue, improve customer service, track adherence of calls, and enhance team performance.
AI-Generated Content
The above content is written by AI and reviewed by our editorial team
Added on Oct 14, 2023, last updated on Nov 8, 2023
